1. Operator
NexaCasino is the registered legal entity and operator of this service. Any regulated real-money service must operate under the applicable Curaçao Gaming Authority licence and Certificate of Operation for the authorised operator and domain. The official legal entity name, Chamber of Commerce registration number, geographic address, licence information and customer-service contact details must be published exactly as confirmed in official records before real-money launch.
2. Acceptance and eligibility
By creating or using an account you agree to these terms. You must be at least 18, meet any higher legal age that applies where you are located, use the service only where lawful, provide accurate information, and use payment methods or wallets you are authorised to control. NEXA may refuse, restrict or close access where participation would be unlawful or unsafe.
3. Account security
You are responsible for keeping login credentials, devices and connected wallets secure and for promptly reporting suspected unauthorised access. You must not sell, transfer, share or allow another person to use your account. NEXA may require security steps before processing sensitive actions.
4. Verification, AML, sanctions and source-of-funds checks
NEXA may request identity, age, address, wallet ownership, source-of-funds or other information where required by law, licensing conditions, sanctions controls, fraud prevention, security or responsible-gaming obligations. Activity and withdrawals may be held while lawful checks are completed. False or misleading information may result in restrictions, account closure and reporting where required by law.
5. Deposits, balances, payment holds, reversals and withdrawals
No unconditional right to immediate payment. A balance shown in an account does not by itself create an unconditional right to immediate withdrawal or payment. Crypto deposits are credited only after the required blockchain confirmation or finality rules are satisfied. Internal balances are ledger records and NexaCasino is not a bank or other financial institution; no interest is owed on deposited or account funds.
Payment holds and refusal pending review. To the extent permitted by applicable law and licence conditions, NexaCasino may place a temporary hold on funds, suspend or delay a withdrawal, or refuse or cancel a withdrawal request while it completes identity, age, address, source-of-funds, source-of-wealth, wallet or payment-method ownership, AML/CFT, sanctions, fraud, chargeback, account-security, game-integrity, technical, responsible-gaming, regulatory or legal checks. A hold may also be used where a payment provider, blockchain network, court, regulator or competent authority requires or reasonably justifies the restriction.
Reversals and corrections. NexaCasino may reverse, cancel, re-credit, debit or otherwise correct a balance, deposit, withdrawal, bonus, wager settlement or winning where reasonably supported by records showing a duplicate or erroneous credit, reversed or charged-back payment, unauthorised or stolen funds, a void or cancelled wager, fraud or prohibited conduct, a verified software or settlement malfunction, an overpayment, a blockchain reorganisation or reversal, or another transaction that did not validly settle. Where only part of a transaction is affected, the correction should be limited to the affected amount where reasonably practicable.
Set-off and recovery. To the extent permitted by law, NexaCasino may deduct or set off amounts a player validly owes NexaCasino because of a chargeback, reversed payment, duplicate credit, erroneous overpayment, fraud-related loss or other recoverable account deficit against funds otherwise standing to that player's account. NexaCasino may also recover a negative balance or overpayment through lawful means.
Restricted or disputed funds. Funds reasonably suspected to be connected with fraud, money laundering, sanctions evasion, theft, account compromise or other unlawful activity may remain frozen while required checks, investigations, reporting obligations, court orders or regulatory directions are completed. NexaCasino may report or remit such funds where required by law or a competent authority.
Remittance controls. Withdrawals may be returned only to a verified payment method or wallet controlled by the player and, where required, to the original funding source. NexaCasino may require an alternative verified destination where the original source is unavailable, closed, sanctioned, technically incompatible or otherwise cannot lawfully receive the payment.
Legitimate balances. These rights to hold, refuse, reverse, correct or set off funds do not permit arbitrary or indefinite retention of money that is finally determined to be legitimately owed to a player. Once applicable checks, lawful adjustments and any valid restrictions are complete, amounts properly due must be handled in accordance with applicable law, licence conditions, these Terms and the published complaints/ADR process.
6. Game rules, outcomes and settlement
Each game is governed by its displayed rules, paytable, RTP or house-edge information and the certified production implementation where certification is required. Server records and provably-fair data may be used to reconstruct a round. A displayed animation does not override the server-settled result.
7. Errors, interrupted play and malfunctions
If a technical, display, communication, pricing, paytable, game-engine or settlement error produces a result that cannot reasonably be reconciled with the applicable game rules, certified implementation or authoritative server record, NexaCasino may investigate, void or re-settle the affected wager, and reverse or correct any resulting credit or debit, to the extent permitted by law and licence conditions. This includes duplicate settlements, impossible outcomes, manifest paytable or odds errors and verified software malfunctions. Any correction should be evidence-based and limited to the affected transaction or round where reasonably practicable. This clause does not permit arbitrary cancellation of legitimate winnings and does not override mandatory player-protection rules.
8. Prohibited conduct
You must not use bots or unauthorised automation, exploit software defects, collude, manipulate markets or game states, launder funds, evade restrictions, use stolen or unauthorised funds, interfere with security controls, create deceptive duplicate accounts, or otherwise use NEXA unlawfully. NEXA may investigate suspected abuse and preserve relevant audit evidence.
9. Responsible gaming
Deposit limits, cooling-off and self-exclusion controls are provided to help manage gambling. Active restrictions may block deposits and wagering. Legitimate withdrawal rights remain subject to normal security and verification checks.
10. Third-party networks and blockchain risk
Blockchain networks, internet providers, wallet software and other third-party systems are outside NEXA's direct control. Network congestion, forks, outages, fees, wallet errors and third-party failures may delay or prevent a transaction. NEXA remains responsible for obligations that applicable law does not permit it to exclude.
11. Suspension and account closure
NEXA may restrict or close accounts for legal, regulatory, security, fraud, AML, sanctions, responsible-gaming or material terms breaches. Where lawful, the player will be informed of the reason and the handling of any remaining legitimate balance.
12. Intellectual property
NEXA software, branding, game artwork, interface design and original content are protected by applicable intellectual-property laws. A player receives only a limited personal licence to use the service in accordance with these terms.
13. Limitation of liability
To the maximum extent permitted by applicable law, NexaCasino is not liable for indirect, incidental, special or consequential loss arising solely from events outside its reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, deliberate wrongdoing, or mandatory statutory player rights. Nothing in these terms removes an obligation to pay a valid player balance or properly settled winning.
14. Indemnity for unlawful misuse
To the extent permitted by law, a user is responsible for losses reasonably caused by their own unlawful use, fraud, deliberate security abuse or material breach of these terms. This does not create an indemnity for losses caused by NexaCasino's own unlawful conduct or for liabilities that cannot legally be shifted to a consumer.
15. Force majeure
Neither party is responsible for delay caused by events genuinely beyond reasonable control, except where applicable law imposes a non-excludable obligation. NEXA should take reasonable steps to restore service, protect records and safeguard legitimate player balances.
16. Complaints, ADR and disputes
A player should first use the published complaints process. If the dispute is not resolved, the player may use the approved ADR process where applicable. For a Curaçao-licensed real-money operation, the terms must apply Curaçao law and Curaçao court jurisdiction as required by the applicable licence conditions, without removing any mandatory rights that apply to the player.
17. Changes to these terms
Material changes must be presented clearly and remain publicly accessible. Where required, players must be given a meaningful opportunity to review changes before continuing to play. Changes do not retrospectively erase accrued player rights or settled obligations.
18. Severability, no waiver and entire agreement
If a provision is unenforceable, it is limited or severed only to the extent necessary and the remaining provisions continue to apply. A failure to enforce a provision once is not a permanent waiver. These terms and the linked policies form the contractual framework for the service, subject always to mandatory law and licence conditions.
19. No immunity from lawful claims
These terms are intended to reduce ambiguity and allocate risk lawfully. They do not make NexaCasino impossible to sue, prevent lawful complaints, or waive rights that the law does not allow a player to waive.